Essential IT
$900/month
5 hours/month of included support
Required extras: $2,000/year paid upfront, plus $8 per enrolled computer/month.
Businesses needing occasional troubleshooting and routine administration
Discuss Essential ITBusiness IT support
Monthly Business IT Support
Keep your employees connected, your systems maintained, and your technology moving forward. Work directly with Ferdinand Munoz through a monthly support plan built around your business.
A DEFINED MONTHLY TIME ALLOWANCE
Choose the support plan that fits your business.
Recommended
Business IT
$1,500/month
10 hours/month of included support
Required extras: $2,000/year paid upfront, plus $8 per enrolled computer/month.
Businesses needing regular employee support and scheduled maintenance
Discuss Business ITIT Partner
$2,000/month
15 hours/month of included support
Required extras: $2,000/year paid upfront, plus $8 per enrolled computer/month.
Organizations needing more frequent assistance and ongoing technology improvements
Discuss IT PartnerAll plans require a $2,000 annual remote-support platform fee, paid upfront and renewed annually, plus $8 per enrolled computer per month for endpoint protection.
Required software and platform fees
| Item | Customer charge | Billing |
|---|---|---|
| Annual Remote Support Platform — GoToAssist | $2,000/year | Paid upfront at enrollment and renewed annually |
| Malwarebytes endpoint protection | $8 per enrolled computer/month | Added to the monthly invoice |
The platform enables authorized remote assistance on enrolled computers. Deployment, configuration, and hands-on administration use your monthly hours. The endpoint-protection edition and covered devices are identified in the proposal.
Estimate your plan cost
Compare the monthly invoice and the amount due at enrollment.
Enter the number of computers you want covered.
- Monthly support · 10 hours
- $1,500/month
- Endpoint protection · 10 computers
- $80/month
- Regular monthly invoice
- $1,580/month
- Initial invoice
- $3,580
- Annual platform renewal · separately billed
- $2,000/year
The initial invoice includes the first month and annual platform fee. This estimate excludes taxes, additional labor, travel, hardware, and other approved purchases.
Discuss This PlanServices available with every plan
Use your monthly hours across the services you need. All technical work—including maintenance, troubleshooting, planning, and vendor coordination—uses the allowance.
Employee technology support: Computers, business applications, printers, and scanners.
Microsoft 365 and Google Workspace administration: Email, licensing, shared mailboxes, access, and configuration.
Employee onboarding and offboarding: Accounts, workstation setup, permissions, and removal of access.
Network and connectivity support: Wi-Fi, internet, VPNs, switches, and firewalls.
Routine maintenance: Scheduled updates, workstation checks, and practical improvements.
Security administration: MFA, access reviews, endpoint deployment, and available alerts during agreed support hours.
Backup assistance: Backup-status review and routine restoration from a functioning existing backup service.
Vendor coordination: Coordination with internet, software, equipment, and healthcare-system vendors.
Documentation and planning: System records, replacement priorities, upgrades, and improvements.
Existing automation support: Troubleshooting and minor adjustments to existing scripts, integrations, and workflows.
Remote support is available nationwide. Scheduled onsite support in San Antonio can use the same monthly hours; any applicable travel charges are disclosed beforehand.
How the plans work
- Monthly support is billed in advance.
- Hours are shared across your organization’s approved users and systems.
- Time is tracked in 15-minute increments.
- Unused hours expire at the end of each billing month.
- Additional support is $180/hour, with approval before exceeding the allowance.
- A monthly summary shows completed work and hours used.
- Support windows and scheduling are agreed during onboarding. After-hours assistance is separately quoted and subject to availability.
- Annual platform renewal and cancellation terms are documented in the service agreement.
Hardware, Microsoft 365/Google Workspace subscriptions, backup software and storage, and other third-party licenses are additional. Cabling installations, office moves, major migrations, new infrastructure, custom applications, major integrations, and extensive incident recovery are separately scoped projects.
Explore separately scoped projectsPlan questions, answered.
Can I get help without a monthly plan?
Yes. Project-based help is also available for business IT problems, office networks, cabling, migrations, and systems integrations. We review your needs and confirm scope, availability, and pricing before work begins.
What happens before monthly support begins?
We review your users, computers, and existing systems, confirm the support scope and complete cost, and agree on access and scheduling before work begins. Setup and other technical work use the agreed monthly allowance or a separately approved project scope.
What is due at enrollment?
The first month’s support fee and endpoint protection, plus the $2,000 annual remote-support platform fee paid upfront. The platform renews annually as a separate charge. Taxes and other approved costs are additional.
What happens to unused hours?
Unused hours expire at the end of each billing month. Hours are shared across your organization’s approved users and systems, and all technical work uses the allowance.
What happens when we exceed our hours?
Additional support is $180/hour, with approval before exceeding the allowance. Time is tracked in 15-minute increments. After-hours assistance is separately quoted and subject to availability.
Which projects and software costs are additional?
Hardware, Microsoft 365/Google Workspace subscriptions, backup software and storage, and other third-party licenses are additional. Cabling, office moves, major migrations, new infrastructure, custom applications, major integrations, and extensive incident recovery are separately scoped projects. Required platform and endpoint-protection charges are listed above.